Professional Indemnity Insurance for Working Online - a secret shopper survey - the results are rather shocking

In the summer of 2014 Philippa Weitz ran a Secret Shopper Survey as she was aware that different insurers did not cover psychotherapists and counsellors for working online, or put in place some restrictions. The devil is of course in the detail and only a couple of insurers came out with credibility. You can read her findings for yourself. She has included contact details so that  you can contact any of the companies involved.


Advice 1: check you are insured to work online

Advice 2: check you are insured to use the format you prefer (though surely it should be the format your client prefers) - video-conferencing, live chat, email, second life etc

Advice 3: check you are insured to work in the country your client is in


Download Philippa Weitz's Secret Shopper Survey 2014
Professional Indemity Insurers.pdf
Adobe Acrobat document [390.5 KB]